Creating A Service Culture Strategic Plan for Corporate Culture Change
Have you found that your customers are more demanding than ever? And yet, service worldwide seems to be getting worse. Companies spend most of their money to attract new customers—and virtually nothing to keep them. Our strategy will help you keep customers!
1. High-value, maximum-impact customer retention demands that you help employees understand the value of keeping the customer and how they can contribute to the process.
2. Next you must give them the skills to succeed.
Customer Service Guru John Tschohl on Developing Service Culture Excellence